We Take Care of our Customers!
For over 20 years, our customers have relied on our experience to help with issues that arise within their printing environment. We understand the frustration that can accompany printing related problems, but we also know how to fix them. Contact us, we can help!
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LEVEL ONE SUPPORT: Call us at 604-888-7085 or complete the form below
and request support. Level one support will connect you with one of our in-house service
technicians who will help further diagnose and try to solve your current issue.
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LEVEL TWO SUPPORT:
If the problem persists or is too difficult to resolve over
the phone, your Territory Manager will be notified and dispatched. All of our
Territory Managers are qualified support technicians. They will personally stop
by your office and experience the issue first hand. Many minor issues can be
resolved on the spot!
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Laser Valley customers have not incurred any cost to this point!
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LEVEL THREE SUPPORT: Sometimes the best intentions may still not be enough.
In cases where parts are needed and a partial or complete disassembly is required,
the case is moved to level three which involves our certified service technicians.
Once the issue is assessed, an estimate will be provided. In some cases replacing
can be a more cost effective solution. We will review both options with you first.
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